Return & Refund Policy

At Luxury Watch Zone, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process. Please read our policy carefully to understand how returns and refunds are handled.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as you received it.
  • The item must be returned in its original packaging, including all accessories, manuals, and tags.
  • The return must be initiated within 30 days of the delivery date.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Personalized or custom-engraved watches.
  • Final sale or clearance items.
  • Gift cards.
  • Items that show signs of wear or have been resized, altered, or damaged after delivery.

3. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, reason for the return, and any relevant photos (if applicable).
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to ship the item back to us.
  3. Shipping the Item: Please pack the item securely and include the RA number inside the package. You are responsible for return shipping costs unless the item was damaged or defective upon arrival.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, the refund will be processed to your original method of payment. Please allow 5-10 business days for the refund to appear on your account, depending on your bank or payment provider.
  • Partial Refunds: In some cases, partial refunds may be granted for items that are returned late, missing original packaging, or have minor signs of use.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please contact us at [email protected]. We will guide you through the exchange process.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us immediately within 48 hours of receiving the package. We will arrange for a replacement or full refund, including shipping costs, upon verifying the issue.

7. Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer, except for returns due to damaged or defective items.
  • Original Shipping Fees: Original shipping charges are non-refundable, unless the return is due to our error (e.g., incorrect or defective item).

8. Late or Missing Refunds

If you haven’t received your refund within the stated time frame, please:

  • Check your bank account or credit card statement.
  • Contact your bank or credit card provider, as it may take some time before the refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [email protected].

9. Contact Information

For any questions about returns or refunds, please reach out to our customer service team:

Email: [email protected]
Address:
Luxury Watch Zone
1234 Madison Avenue,
Suite 567,
New York, NY 10001,
United States